Fraud Risk/Investigations Supervisor

Heritage Bank has an exciting opportunity within our organization to join the Risk / Compliance Team!

We are seeking an experienced fraud risk / investigations supervisor, and is responsible for supporting the day-to-day operations, overseeing the daily workflow, and will plan, direct and organize the activities for an assigned fraud team responsible for the identification, investigation, and resolution of suspected fraudulent activity, while ensuring compliance with applicable regulatory requirements

This position is Full-time and fully on-site in at the Southern Operations Center in Tacoma, WA. Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m.

Base Salary Range

$36.44 - $45.55 - $54.66 per hour

The Role at a Glance:

• Plans and directs workflow of assigned team and monitors performance to ensure all team tasks are appropriately allocated and required deadlines/commitments are met on a daily basis.
• Supports and manages the daily operations and workflows of the service desk to ensure accuracy, consistency.
• timely response, resolution, and adherence to established procedures. including prioritization of cases, assisting with workload distribution, and ensuring adherence to service level expectations.
• Acts as primary escalation point of contact for team members to resolve issues. Research non-routine and complex or escalated issues and concerns, both internally/externally, and communicates findings and/or resolutions to management and appropriate parties, in a timely manner.
• Conducts and supports investigations of suspected fraud activity, including gathering and documenting evidence for internal action, SAR decisioning, and potential law enforcement referral.
• Coordinates, as directed, with law enforcement and external partners on fraud-related matters.
• Triages alerts and cases using established procedures; assess risk, determine appropriate action, and escalate complex or high-risk matters to management team in a timely manner.
• Provides direct reports with proper tools and authority to execute their assigned functions and develops skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.
• Identifies and escalates control gaps, process inefficiencies, and emerging fraud risks; recommend enhancements to detection, investigations, and mitigation processes.
• Assists with monitoring fraud trends, maintaining tracking tools, ensuring timely and accurate action of significant fraud events and trends and report preparation for management review.
• Assists with and provides regular updates and management reporting on fraud trends and events and identifies opportunities for training and process improvement. May review and update policies and procedures, as requested.
• Supports regulatory compliance by adhering to applicable BSA/AML requirements, including SAR-related processes and documentation standards.
• Acts as primary point of contact for internal and external audits and assists with data gathering and report compilation on audits and exams, as requested.
• May assist with merger and acquisition functions, training, and integration of services for the department.
• Works collaboratively with management and Human Resources to recommend staffing levels and approves personnel actions such as hiring, terminations, promotions, transfers, training and development of staff, timely performance reviews and salary increases, in accordance with legal and acceptable Bank personnel practices.

Core Skills and Qualifications:

• H.S. Diploma or equivalent required.
• Bachelor's Degree in Criminal Justice, Intelligence studies, Finance, Accounting, or a related field preferred.
• 5+ years recent experience in a branch banking and/or bank operations role which includes working knowledge of banking fraud operations, financial crimes, compliance, or investigations, with an understanding of fraud detection and prevention, and a minimum of 2 years' experience in a lead and/or supervisory role, within a financial services industry - required
• Equivalent combination of education, training, certifications and/or relevant work experience in BSA, Risk, and/or financial investigations in a law enforcement agency, may be considered.
• Provides an exceptional level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
• Excellent communication/ interpersonal skills combined with ability to communicate effectively, clearly and persuasively in a variety of settings, formats, and audiences across business lines at all levels; with the ability to read, write, speak and understand English well.
• Ability to conduct end-to-end multijurisdictional investigations, analyze account activity, document findings, and make timely risk-based decisions.
• Strong supervisory/ managerial skills are required to manage, motivate, and develop teams, which may include oversight of employees in remote locations, to ensure transparency. Employee development, performance management, training and employee counseling skills required.
• Strong working knowledge and understanding of banking policies, procedures, and terminology related to banking laws and regulatory requirements applicable to assigned area of responsibility.
• Strong analytical reasoning, problem-solving, attention to detail, organizational, data review and time management skills, with the ability to accurately manage multiple assignments, goals and reporting requests, ensuring priorities are set and commitments and deadlines are met, with moderate direction and supervision.
• Process oriented, with ability to evaluate and improve practices and update and maintain written procedures and training materials.
• Working knowledge and understanding of banking regulations and reporting standards, such as Reg E, Reg CC, UCC, SAR filings, and the Bank Secrecy Act (BSA/AML).
• Understands and applies principles, procedures, requirements, regulations, and policies related to assigned areas of oversight, and working knowledge of the Banks' products and services.
• Familiarity with fraud typologies across multiple banking products (demand deposit accounts, wire transfers, ACH, credit/debit cards, and brokerage accounts).
• Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints.
• Unquestionable integrity in handling sensitive and confidential information required.
• Proficient PC experience using MS Office products (Word, Excel, Outlook); with the ability to learn and adapt to new technologies quickly. Experience using fraud detection and case management software (such as Verafin, FraudConnect, or CRISP models) alongside data tools like SQL, Python.

Working Environment/Conditions:

• Climate controlled office environment.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day.
• Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and/or rotating schedule, and/or extended hours, as needed.

Physical Demands/Effort:

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, walking, climbing, kneeling or crouching to file materials.
• Occasional lifting and/or moving up to 10 lbs. (files, boxes, etc.)

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.

Job applicants have certain legal rights. Please click here for information regarding these rights.

If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com

Salary Range Disclaimer

The base salary range represents Heritage Bank's current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank's total compensation package for full-time and part-time employees. Depending on position, other total compensation rewards may include monthly, quarterly or annual incentive, and/or bonuses.

##JobCategory:Risk / Compliance##

##Street:3615 Pacific Avenue##

##City:Tacoma##

##State:WA##

##ZipCode:98418##

##Internal:false##