Fraud Service Specialist (Hybrid)

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Fraud Services Specialist. This role focuses on assisting members with fraud-related inquiries, case creation, investigations, and providing exceptional service through phone and electronic communications, while protecting member assets and further mitigating any additional losses.
 
The Fraud Services Specialist is responsible for the specific duties listed below.

Your specific duties will include:

• Respond to member, non-member, and internal employee inquiries related to fraud cases, claims, and transactions through phone, electronic, and written communication.
• Demonstrate professional phone etiquette and effective member interview techniques.
• Clearly communicate sensitive information while educating and reassuring members throughout the resolution process.
• Process and research fraud-related inquiries and transactions using basic fraud detection techniques.
• Exercise sound judgment, accountability, and critical thinking to resolve account issues and identify potential fraud.
• Review, update, and maintain accurate account records using multiple reporting systems.
• Maintain a working knowledge of the RBFCU Member Handbook, policies and procedures, regulatory requirements, and credit union products and services.

Specific qualifications for the position include:

• High school diploma or GED required.
• One year of job-related experience preferred.
• Ability to type and use a 10-key keypad by touch.
• Proficient with PCs, software applications, and standard office equipment.
• Strong communication and interpersonal skills.
• Bilingual in English and Spanish preferred.

Pay Rate Range: $20.00 - $21.00 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.

We collect personal information as part of the application and hiring process. For details about the categories of information collected, purposes of use, and your rights under law, please review our Candidate Privacy Act Disclosure Notice: Privacy Policy