Fraud Specialist II

WHAT YOU WILL DO EVERYDAY

As a Fraud Specialist II you independently support the Credit Union’s fraud prevention efforts through investigation, analysis, and resolution of moderately complex fraud matters. This role develops specialized expertise in either account fraud or card fraud while continuing to support both areas as needed. The position serves as a trusted resource to members and employees and applies sound judgment to identify risks, support regulatory compliance and mitigate fraud losses.

Direct Reports: None

HOW YOU WILL MAKE AN IMPACT

45%         Fraud Case Investigation, Analysis, and Loss Mitigation. Serves as a resource to members and employees regarding moderately complex account fraud, card fraud, scam activity, fraud prevention, and account security concerns. Reviews, analyzes, investigates, and resolves moderately complex fraud cases within assigned specialty areas. Evaluates suspicious activity, identifies potential fraud patterns or trends, and takes appropriate action to mitigate losses. Performs duties of Fraud Specialist I as needed and escalates complex or high-risk matters when appropriate.

30%         Fraud Monitoring, Regulatory Compliance, and Prevention. Maintains a working knowledge of Regulation E, Regulation CC, UCC provisions, Identity Theft Red Flags requirements, and applicable fraud risks. Ensures assigned cases and disputes are handled within applicable regulatory and departmental timelines, including provisional credit requirements. Evaluates fraud trends and emerging scam activity affecting the credit union and its members and recommends fraud prevention measures, procedural enhancements, or fraud rule adjustments to reduce losses and strengthen controls. Promotes fraud awareness through education and collaboration with employees and members.

15%         Cross-Functional Collaboration and Case Support. Collaborates with the BSA team regarding potential SAR review, partners with departments involved in fraud investigations, and coordinates appropriate referrals to Member Solutions and other business units. Maintains effective working relationships to support investigations, loss recovery efforts, and member resolution.

10%         Professional Development and Process Improvement. Participates in cross-training activities to expand knowledge of fraud specialty areas. Maintains industry knowledge through training, educational programs, webinars, and professional development opportunities. Assists management in identifying opportunities to enhance procedures, job aids, operational guidelines, and departmental processes.

--              Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.

--              If applicable: this position may have additional duties to include bilingual duties noted in the Bilingual Policy.

WHAT YOU WILL NEED TO SUCCEED

Experience

 3 - 5 years of investigative, fraud, or research experience within the financial industry.

Education / Certifications / Licenses

High school diploma or equivalent required. Associate’s or bachelor’s degree in criminal justice, business, finance, data analytics, or a related field preferred. Equivalent fraud, investigative, financial services, or research experience may be considered.

PREFERRED SKILLS

• Must have a desire to problem solve, identify patterns, and data analytics.
• Highly disciplined individual, self-motivated and results oriented.
• Ability to deal with highly confidential information in a professional manner.
• Research and customer service skills.
• Strong attention to detail and follow-up.
• Strong desire to learn new skills and processes.
• Professional level of verbal and written communication skills are essential to the position.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Demonstrated knowledge of Credit Union regulations, products, policies, procedures, and services.
• Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.

INTERPERSONAL SKILLS

• Courtesy and tact are essential elements of the job.
• Work involves personal contact with members and others inside and outside the organization, often involving sensitive and/or highly confidential fraud-related matters.
• Communications may involve obtaining information, explaining account or fraud-related activity, educating members or employees, resolving moderately complex concerns, and de-escalating situations while maintaining discretion and professionalism.

COMPETENCIES

• Decision Making - Makes sound decisions in a timely manner using critical thinking, problem solving, insights, and experience. Demonstrates sound judgment that proves to be accurate and correct over time.
• Drive Results - Consistently accomplishes goals even under adverse conditions. Has a strong bottom-line orientation. Pushes self and helps others achieve results.
• Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; has credibility within their areas of expertise; keeps confidences; doesn’t misrepresent themselves for personal gain.
• Interpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners.
• Manage Complexity - Makes sense of complex information, processes, and activities to effectively solve problems. Defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction.

ADA REQUIREMENTS

Physical Requirements

• Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing / descending stairs in an emergency situation.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours or travel off site whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ACKNOWLEDGEMENT

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time.  Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.