Fraud Strategy Consultant, Investor Platform

Groundfloor is seeking an experienced Fraud Strategy Contractor to assess, redesign, and strengthen our fraud prevention capabilities across our investment platform.

This role is ideal for a hands-on fraud expert who has successfully built, optimized, or scaled fraud programs within fintech, banking, brokerage, wealth management, or other regulated financial services environments. You will serve as the subject matter expert responsible for evaluating our current fraud controls, identifying gaps, optimizing fraud technology and processes, and implementing scalable solutions that protect both our investors and our business.

This is not a traditional fraud operations role. We are looking for a builder, someone who can challenge existing processes, create practical solutions, improve customer and operational experiences, and leave behind a sustainable fraud framework that will support Groundfloor's continued growth.

You will partner closely with Operations, Product, Engineering, Compliance, Risk, Marketing, and Investments teams to strengthen fraud controls while balancing customer experience, operational efficiency, and regulatory expectations.

THIS JOB MIGHT BE FOR YOU IF: 

• You enjoy assessing existing programs, identifying weaknesses, and designing practical solutions that improve outcomes. 
• You have deep expertise in identity fraud, synthetic identity fraud, account takeover, payment fraud, money movement fraud, and financial crime prevention. 
• You are comfortable operating independently and can drive initiatives with minimal oversight. 
• You have experience optimizing fraud technology platforms, decision engines, risk scoring models, and fraud detection rules.
• You understand AML, fraud risk management, and financial services regulatory expectations. 
• You thrive in fast moving environments where you can roll up your sleeves and execute rather than simply make recommendations. 
• You enjoy partnering with technical and non technical stakeholders to implement meaningful change. 
• You are energized by building scalable processes, documentation, and playbooks that enable teams to operate effectively long after your engagement concludes. 

A DAY IN THE LIFE: 

Assess and Strengthen Fraud Operations

• Conduct a comprehensive assessment of Groundfloor's current fraud controls, workflows, technologies, governance, and customer experience.
• Challenge existing fraud processes and identify opportunities to improve effectiveness, efficiency, scalability, and customer outcomes. 
• Develop a prioritized roadmap for fraud strategy enhancements and partner with stakeholders to execute against that roadmap. 
• Evaluate fraud risks across the customer lifecycle, including onboarding, account maintenance, funding activity, withdrawals, and account access. 

Optimize Fraud Technology and Detection Capabilities 

• Evaluate and optimize Groundfloor's fraud technology stack, including SEON and related fraud prevention tools. 
• Design and implement enhanced fraud detection rules, workflows, risk scoring methodologies, and monitoring strategies.
• Partner with Product and Engineering teams to improve automation, decisioning, alerting, and fraud prevention controls.
• Ensure fraud technologies are fully leveraged and aligned with business objectives.

Improve Fraud Processes and Customer Experience 

• Review and redesign fraud investigation, escalation, and resolution processes.
• Develop best practice procedures for handling account takeovers, identity fraud, suspicious transactions, and other fraud events.
• Partner with Operations teams to improve customer communications, documentation requirements, escalation paths, and case management practices.
• Identify opportunities to reduce customer friction while maintaining strong fraud controls.

Analytics and Performance Optimization 

• Analyze fraud performance data and develop actionable recommendations to improve fraud prevention effectiveness.
• Establish KPIs, dashboards, reporting frameworks, and success metrics for fraud operations and fraud strategy performance.
• Identify emerging fraud threats, attack vectors, operational vulnerabilities, and industry trends.
• Support fraud loss reduction efforts through data driven analysis and strategy refinement.

Cross Functional Leadership and Enablement 

• Partner with Operations, Product, Engineering, Compliance, Risk, Marketing, and Investments teams to implement fraud improvements.
• Communicate fraud risks, findings, and recommendations to stakeholders at all levels of the organization.
• Document fraud processes, controls, workflows, and operating procedures.
• Develop training materials and transfer knowledge to internal teams to ensure long term sustainability following the conclusion of the engagement.
• Support audits, governance reviews, and control assessments related to fraud management.

YOUR EXPERIENCE + A FEW NICE TO HAVES:

• 5+ years of fraud strategy, fraud risk, fraud operations leadership, or fraud program management experience within fintech, banking, brokerage, lending, wealth management, payments, or other regulated financial services environments.
• Demonstrated success building, redesigning, or optimizing fraud programs, controls, and operational processes.
• Deep expertise in identity fraud, synthetic identity fraud, account takeover, transaction fraud, money movement fraud, and fraud risk management.
• Strong understanding of fraud detection systems, decision engines, rule management platforms, analytics tools, and fraud prevention technologies such as SEON.
• Experience using data analytics to identify fraud trends, improve controls, reduce losses, and drive measurable business outcomes.
• Knowledge of financial crimes regulations, AML requirements, and fraud governance best practices.
• Exceptional communication, stakeholder management, documentation, and change management skills with the ability to influence technical and non technical teams.
• Ability to independently manage multiple initiatives and drive execution from assessment through implementation.
• Experience supporting investment platforms, brokerage firms, wealth management organizations, alternative investments, or similar financial services businesses preferred.
• Experience developing fraud playbooks, operational procedures, training materials, and sustainable processes that can be maintained by internal teams.