Fraud Supervisor

The position is set in a fast-paced, time-sensitive environment and requires good problem solving skills, accuracy and attention to detail. An ideal candidate would enjoy working in a positive, team-oriented workplace. Manage a team to ensure the day to day responsibilities for deposit maintenance, deposit opening, exception processing is completed in an accurate and timely manner, in compliance with state and federal regulation and company policies and established Standard Operating Procedures (SOPs).

The Fraud Supervisor has developed a high level of competence or mastery in all tasks related to compliance, fraud processing, and bank operations. The Fraud Supervisor provides supervision, leadership, training and direction to direct reports and fellow team members.

Represent the Bank to both internal and external customers in a courteous, professional manner in face-to-face, written and telephone communications. Accountable for adherence to compliance standards including Bank Secrecy Act (BSA), quality of documentation, and timeliness of all back office processes that support the day-to-day processing of fraud and compliance-related matters. These items the oversight of ACH, check, and debit card dispute processing, account closures, Reg CC Holds, transaction review and risk mitigation. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank's commitment to the communities we serve through involvement in local organizations and events.

• Managing debit card fraud monitoring system, with a strategy to block transactions when identified fraud has been determined.
• Conduct ongoing monitoring of fraud alerts through debit card fraud processing system and the Fraud/AML transaction monitoring system. Recommend enhancements to improve fraud detection and reduce false positives.
• Oversee the day-to-day consumer disputes for unauthorized debit transactions to ensure compliance as well as timely and accurate processing.
• Ensure the quality, accuracy, and completeness of data available and alerting process.
• Perform customer and transaction analytics to identify potential fraud trends
• Oversee risk mitigation of wire transfers, mobile deposits, new customers, and check deposits subject to Reg CC holds.
• Participate in ongoing training to stay up-to-date on new fraud trends, risks, and compliance-related procedures.
• Working with the branch to resolve account issues.
• Bank Conversion Support
• Report suspicious transactions or unusual occurrences to BSA Officer.
• Conduct and document periodic risk reviews and run reports as needed
• Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions.
• Maintain customer confidence and protect bank operations by keeping information private and confidential.
• Other duties as assigned.
• Lead recruitment efforts and partner with Human Resources to recruit, hire, retain and develop a talented and diverse workforce.
• Coordinate training for new hires and in conjunction with performance and developmental needs.
• Monitor behavior and results to effectively coach and motivate team members to achieve service and sales goals.
• Prepare and conduct scheduled performance evaluations. Address and document performance issues.
• Schedule employees, manage time off requests and approve weekly timecards.
• Responsible for building and developing a successful team as well as staff retention. Involve staff in planning, decision-making and process improvement.
• Responsible for encouraging continuous enhancement of subordinates' knowledge and competencies to foster their successful career advancement.
• High school diploma or equivalent with a minimum of 5 years' experience in bank operations, deposit operations, fraud/risk mitigation, compliance, and/or retail banking. College degree in business, finance or related field of study preferred.
• Ability to work in a fast-paced, time-sensitive environment.
• Knowledge of agency guidelines and industry standards as they relate to bank operations, compliance, and fraud processing.
• Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
• Ability to perform complex mathematical computations using various business machines and/or computers.
• Must have proficient typing and computer skills, specifically Microsoft Word and Excel.
• Action Oriented
• Decision Quality
• Composure
• Conflict Management
• Developing Direct Reports and Others
• Priority Settings

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)

Physical Demand:

Percentage of Time:

Communicate with customers, advisors and managers regarding banking transactions and issues. Able to exchange accurate information with others.

90-100%

Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers. Able to observe actions of others to ensure safety and security of the facility.

90-100%

Able to grasp, move and sort forms and papers.

90-100%

Constantly operate a computer and other office machinery such as calculator, copy machine, fax machine, scanner, printer and telephone

90-100%

Able to remain stationary at a desk for long periods of time

75-100%

Regularly move about the office to access file cabinets, storage drawers and various office equipment

75-100%

Occasionally position self to reach heights between floor and 6'

<25%

Travel to attend seminars and meetings. Some overnight travel may be required

<10%

Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.

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