Job Description
Job Title: Associate Analyst –Bank Fraud Support
Work Location: Charlotte, NC
Pay: $25/ hour
The Associate Analyst Bank Fraud Support position handles incoming calls to assess various situations and identify risks. You will work closely with Fraud Leadership and Operations to assist with the deterrence of fraud against Bank. This requires the ability to conduct research, execute various methods, and provide clear documentation of all findings.
This role is in a call center environment with a minimum of 25 inbound and/or outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud reviews of each finding.
The Work You’ll Do
Work Location: Charlotte, NC
Pay: $25/ hour
The Associate Analyst Bank Fraud Support position handles incoming calls to assess various situations and identify risks. You will work closely with Fraud Leadership and Operations to assist with the deterrence of fraud against Bank. This requires the ability to conduct research, execute various methods, and provide clear documentation of all findings.
This role is in a call center environment with a minimum of 25 inbound and/or outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud reviews of each finding.
The Work You’ll Do
- Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Bank deposit accounts.
- Thoroughly research incidents and/or allegations and interact with other departments of Bank, Risk, Compliance, and Legal.
- Some interaction may be necessary with other companies or local, state, and federal authorities.
- Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
- Ensure enterprise-wide compliance with established standards, policies, and procedures for the bank set by Corporate Security or other Bank departments.
- Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
- Review new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications, and any suspicious activity on existing accounts.
- Assist management in the preparation of reports as required for documentation to ensure adherence to policies and procedures.
- 1+ year of experience in retail branch banking –Bank Fraud preferred.
- 1+ year of experience in a customer service/call center environment (preferred).
- Knowledge of fraudulent banking transactions strongly recommended.
- Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis.
- Strong written and verbal communication skills.
Numbers & Facts
| Location | Lewisville, TX |
| Industry | Staffing/Employment Agencies |
| Salary | $20 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Analysis Skillsunmatched
- Banking Servicesunmatched
- Call Centersunmatched
- Call Volumeunmatched
- Communication Skillsunmatched
- Corporate Bankingunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Financial Transactionsunmatched
- Leadershipunmatched
- Legalunmatched
- LexisNexisunmatched
- Maintain Complianceunmatched
- Policy Developmentunmatched
- Presentation/Verbal Skillsunmatched
- Procedure Developmentunmatched
- Procedure Implementationunmatched
- Regulatory Complianceunmatched
- Reporting Skillsunmatched
- Research Skillsunmatched
- Retail Bankingunmatched
- Riskunmatched
- Risk Analysisunmatched
- Salesforce.comunmatched
- Telephone Skillsunmatched
- Writing Skillsunmatched
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