Fredericksburg TX - eStores - In-Store Shopper - Part time

HEB

Fredericksburg, Texas

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JOB DETAILS

SKILLS

Communication Skills, Cross-Functional, Customer Support/Service, Establish Priorities, Federal Laws and Regulations, Food Safety, Heavy Lifting, Order Picking/Packing, Pallet Jack, Physical Demands, Refrigeration, Safety Standards, Sales, Sanitation, Standard Operating Procedures (SOP), State Laws and Regulations, Waste/Garbage/Recycle Collection

LOCATION

Fredericksburg, Texas

POSTED

30+ days ago

Job Description: Job Summary: As an eStore In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders.

Key Responsibilities & Essential Functions:

Customer Service:
- Selects merchandise from sales floor to complete customer online orders
- Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
- Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
- Makes decisions on customers¿ behalf if requested item is unavailable
- Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
- Returns extra / unwanted products to their proper in-store location
- Communicates continuously with department Managers and Partners to locate product
- Minimizes shrink through careful handling of product
- Follows Standard Operating Procedures (SOPs); achieves productivity standards
- Performs eStore Curbie duties, as needed
Sanitation / Stocking / Food Safety:
- Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
- Gathers baskets and picks up trash inside and outside eStore as needed
- Maintains / stocks bag areas
- Organizes carts / maintains cleanliness within the eStore
- Maintains standards for safety and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

Work Experience:

3+ months of experience as a Curbie or related experience - Required
Experience in personal shopping a plus - Preferred

Knowledge/Skills/Abilities:

Strong customer service skills - Required
Strong communication skills - Required
Ability to make effective decisions on behalf of the customer with limited information - Required
Ability to prioritize and handle cross-functional tasks - Required
Ability to work a flexible schedule - Required

Education:

HS Diploma or GED or equivalent - Preferred

Licenses/Certifications:

Completion of all required training upon hire (e.g., Alcohol Seller's Training) - Required

Physical Demands & Working Conditions:

Perform in a fast-paced work environment which requires detailed work and precision
Work with Customers and stay attentive to their needs
Work a flexible schedule, based on business needs
Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
Constantly walk, reach at waist, grasp
Frequently reach at knees, push / pull with arms
Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements
Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
Use a manual pallet jack multiple times per day
While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2024

About the Company

HEB

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