- Provide administration and support for SCCM (System Center Configuration Manager) - Troubleshoot and resolve blue screen errors on user devices - Offer technical support for video conference rooms - Manage and resolve ServiceNow service requests and incident tickets - Perform Active Directory user and access management tasks - Ensure adherence to service level agreements (SLAs) and follow incident management processes - Maintain and manage hardware and device inventory - Support Mobile Device Management (MDM), including Microsoft Intune and Autopilot - Perform hardware break/fix support for end-user devices - Provide support and troubleshooting for network printers
Numbers & Facts
Location
Cary, NC
Skills
Computer Maintenanceunmatched
Desktop Administrationunmatched
Hardware Repairunmatched
Help Deskunmatched
Identify Issuesunmatched
Incident Managementunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Manufacturing Data Managementunmatched
Microsoft Active Directoryunmatched
Microsoft Product Familyunmatched
Mobile Devicesunmatched
Network Administration/Managementunmatched
Printersunmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
System Center Configuration Manager (SCCM)unmatched
Technical Supportunmatched
Videoconferencingunmatched
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