Analysis Skills, Auditing, Communication Skills, Computer Maintenance, Computer Skills, Customer Relations, Customer Support/Service, Disciplinary Action, Documentation, Equipment Maintenance/Repair, Flyers, High School Diploma, Interpersonal Skills, Interviewing Skills, Inventory Levels, Inventory Management, Lift/Move 50 Pounds, Manual Dexterity, Merchandising, Order Management, Order Picking/Packing, Pallet Jack, Performance Analysis, Physical Inventory, Presentation/Verbal Skills, Pricing, Product Reviews, Regulations, Restaurant, Safety/Work Safety, Sales, Sales Management, Schedule Development, Staff Training, Writing Skills
Freezer Manager
Company: Jetro Restaurant Depot
Location: 10330 West Silver Spring Drive, Milwaukee, WI 53225
Job Type: Full-time
Sector: Management
Compensation: Based on Experience
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Position Title: Freezer Manager
Department: Freezer
Supervisor: Assistant Branch Manager, Branch Manager
FLSA Exempt
Position Summary:
Responsible for receiving product and ensures that freezers are stocked, labeled, clean, and delivered product is packed out and proper customer service is provided.
Essential Functions:
- Ensure proper customer service and works to develop relationships with large customers.
- Supervises Assistant Freezer Manager, Freezer Supervisors, and Stockers to assure that shelves are stocked and merchandise is rotated.
- Develops schedules, monitors performance, and recommends the proper discipline as appropriate.
- Trains employees in job responsibilities and safe operating procedures.
- Interviews candidates and recommends for hires.
- Disciplines employees when necessary and recommends terminations.
- Ensures that employees are performing the proper inspections to meet HACCP regulations as well as conducting periodic HACCP audits.
- Reviews inventory for product rotation on a daily basis to prevent shrinkage and damages.
- Ensures that shelf pricing is correct and reflects the most recent pricing and market conditions.
- Supervises the receiving of all freezer products and ensures that the proper paperwork is completed.
- Maintains accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made.
- Maintains refrigerated equipment and makes sure maintenance contracts and schedules are followed.
- Supervises the ordering of freezer products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to spoilage and not have too much inventory on hand.
- Makes sure all the employees in the department can work the equipment such as Toledo scale and Dennison label machine.
- Coordinates that the pallets stored in the racks have the proper block and date tags.
- Follows program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing and pulling out pallets and cleaning underneath.
- Insures that excess inventory not slotted on floor is stacked in overhead racks in close proximity to where it is sold or stored in freezers, refrigerators.
- Assures that trash is removed from floor and properly handled.
- Makes sure that low stockout of stock information is communicated to the Inventory Controller after carefully checking the system and rack for product.
- Maintains that all signage is correct and that the flyers prices are reflected on the product.
- Coordinates proper merchandising of aisles, logical adjacencies, proper holding power and space allocation and creatively merchandises and sets up impulse areas for merchandising.
- Performs additional duties, responsibilities, and projects as assigned.
- Performs weekly self audits on the freezer department.
Other Responsibilities:
Performs other work-related duties as required and assigned.
Education, Experience, and Skills Required:
- Bachelors Degree OR
- High School Diploma or GED with at least 4 years experience in customer service OR
- Any appropriate combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
- Ability to effectively present information and respond to questions from managers, clients, and general public.
- Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass, and volume.
- Effective oral and written communication skills.
- High level of interpersonal skills to handle sensitive and confidential situations and documentation.
- Commitment to company values and strong customer orientation.
- Computer Literacy.
Physical Requirements:
- Lift, Carry Abilities:
- Lift - 50 lbs
- Carry strength 50 or less - 50 lbs
- Frequent lift, carry > 12x/hour - 50 lbs
- Constant lift, carry > 30x/hour - 20 lbs
- Physical Aptitudes rated based on level of skill involved:
- Agility, dynamic balance - 80-119
- Finger dexterity - 80-119
- Manual dexterity - 80 - 119
- Posture Tolerance rated based on frequency or time involved:
- Stand, walk - constantly
- Reach above shoulder level - occasionally
- Twist, turn head - occasionally
- Bend over, stoop - occasionally
- Climb, step, ladder - occasionally
- Kneel, squat - occasionally
Work Environment:
Requires frequent exposure to cold temperatures, equipment in motion (forklifts, electric pallet jacks, scooters).