Freight Audit & Invoice Manager

Role Overview

The Freight Audit & Invoice Manager is responsible for the financial controls and payment integrity function of the Final Mile Carrier Management department. This role oversees the end-to-end management of approximately 2,500 carrier invoices per week, ensuring that every freight charge is validated against contracted rates before payment is approved. The Freight Audit & Invoice Manager leads the Invoice Audit Analyst and owns the systems, processes, and standards that protect the company from billing errors, overcharges, and unauthorized accessorial fees.

This role requires a detail-obsessed, process-driven professional with deep knowledge of freight billing, audit methodology, and transportation cost structures. The Freight Audit & Invoice Manager serves as the financial watchdog of the carrier network, partnering closely with Finance, Accounts Payable, and the Contracts & Rate Manager to ensure billing accuracy and timely payment across all 25 carrier partners.

Invoice Processing & Freight Audit

• Oversee the intake, coding, and processing of approximately 2,500 carrier invoices per week across 25 courier partners
• Manage the audit process to validate all invoice charges against contracted rates, approved accessorials, and actual service records
• Lead and develop the Invoice Audit Analyst, providing direction, quality review, and performance feedback
• Own the freight audit software platform, including configuration, maintenance, and continuous improvement of audit rules and exception logic
• Establish and maintain audit standards, workflows, and documentation to ensure consistent, scalable invoice processing

Payment Approval & AP Coordination

• Review and approve carrier invoices for payment following successful audit validation
• Partner with Accounts Payable to ensure timely and accurate payment processing in accordance with contracted payment terms
• Manage invoice holds and payment disputes with carriers, driving resolution within defined SLA targets
• Ensure monthly freight accruals are accurate and submitted to Finance on schedule

Overpayment Recovery & Dispute Management

• Identify billing discrepancies, overcharges, and unauthorized charges through the audit process and initiate formal dispute and recovery proceedings with carriers
• Track recovery amounts by carrier and report on overpayment trends to leadership
• Maintain a dispute log with open items, resolution status, and financial impact
• Partner with the Contracts & Rate Manager to escalate systemic billing non-compliance for commercial resolution

Reporting & Financial Controls

• Produce regular exception reports, audit findings summaries, and cost-per-delivery analytics for the VP and Finance leadership
• Monitor freight spend trends by carrier, location, and service type to identify anomalies or cost drivers
• Support monthly and quarterly financial close processes with accurate freight expense data and accruals
• Develop and maintain key metrics for the audit function, including audit pass rate, dispute recovery rate, and invoice cycle time

Experience

• 5+ years of experience in freight audit, transportation finance, or carrier billing management
• Demonstrated experience managing high-volume invoice processing and audit operations
• Strong knowledge of freight billing practices, accessorial charges, and transportation cost structures
• Experience with freight audit software platforms (e.g., Cass, nVision, SMC3, or similar)
• Prior supervisory or team leadership experience preferred

Education & Skills

• Bachelor's degree in Finance, Accounting, Supply Chain, Logistics, or a related field
• Advanced proficiency with Excel and data analysis tools; experience with ERP and TMS systems
• Exceptional attention to detail and a process-oriented mindset
• Strong communication skills with the ability to manage external carrier billing disputes professionally and effectively
• Ability to manage high workload volume while maintaining accuracy and meeting payment deadlines