Accounting, Accounting Policies, Cargo/Freight, Claims Management, Claims Processing, Communication Skills, Customer Support/Service, Detail Oriented, Finance, High Tech Industry, Logistics, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Negotiation Skills, Presentation/Verbal Skills, Reconciliation, Sales, Supply Chain, Writing Skills
Job Summary
As a Freight Claims Intern, you will support the filing, reconciliation, and closure of freight claims. This is a hands-on opportunity to gain real-world experience in logistics operations, working directly alongside our claims team. You will learn the end-to-end claims process, interact with carriers and customers, and develop skills in claims software and freight industry fundamentals.
Please note that this is an on-site position at our office located at 2846 S. Falkenburg Rd, Riverview, FL 33578. The duration is May through early August, paying $15/hr. The schedule is Monday through Friday from 8 am to 5 pm.
What You'll Do
- Review submitted claims paperwork for accuracy.
- Support the management of claims for an assigned set of customers.
- Assist carrier partners and customer service teams with investigations to determine whether a carrier claim exists.
- File claims using EZ Claims software and keep claim statuses current.
- Review carrier claim denials for accuracy and escalate issues as needed.
- Learn and apply NMFC, limits of liability, and carrier rules tariffs.
- Assist with carrier negotiations to resolve claims and achieve the best possible outcome for customers.
- Work alongside Sales and customer teams to address claims questions and support education efforts.
- Provide claim resolution details to management, customer service, and finance/accounting.
- Support claims accounting processes and assist team members as needed.
What We're Looking For
- Currently pursuing or recently completed a Bachelor's degree in Supply Chain, Finance, Business, or a related field.
- Strong written and verbal communication skills; professional demeanor in emails and phone calls.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Detail-oriented, self-motivated, and eager to learn.
- Ability to work independently and take initiative in a fast-paced environment.
- Positive and persistent attitude with the ability to build relationships across departments and with external partners.