Billing, Cargo/Freight, Communication Skills, Conflict Resolution, Corporate Policies, Customer Support/Service, Detail Oriented, GPS (Global Positioning System), Logistics, Logistics Management, Maintain Compliance, Microsoft Office, Multitasking, Negotiation Skills, Organizational Skills, Problem Solving Skills, Record Keeping, Regulations, Regulatory Compliance, Time Management, Transportation Routing
Position Summary:
We are seeking a highly organized Freight Dispatcher to coordinate shipments, schedule drivers, and ensure timely pickup and delivery of freight. This role requires strong communication, problem-solving, and multitasking skills to manage daily logistics and keep operations running efficiently.
Key Responsibilities:
- Schedule and dispatch drivers for pickups and deliveries
- Coordinate routes to maximize efficiency and minimize delays
- Communicate with drivers, customers, and carriers regarding shipment status
- Track loads and provide real-time updates
- Resolve delivery issues, delays, or route changes quickly
- Maintain accurate records of shipments, schedules, and driver activity
- Ensure compliance with DOT regulations and company policies
- Monitor driver hours, availability, and equipment needs
- Handle paperwork including bills of lading, invoices, and delivery confirmations
Qualifications:
- 1+ years of dispatch, logistics, transportation, or freight coordination experience preferred
- Strong communication and customer service skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Proficient with dispatch software, GPS systems, and Microsoft Office
- Strong attention to detail and problem-solving skills
- Knowledge of freight, shipping, and DOT regulations is a plus
Preferred Skills:
- Route planning
- Negotiation and scheduling
- Time management
- Conflict resolution
- Data entry and documentation