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Position Summary
We are seeking a detail-oriented Freight Forwarding Clerk (Inside Sales) to support customers with freight quotes, shipment coordination, order processing, and sales support. The ideal candidate is organized, responsive, and comfortable working in a fast-paced logistics environment.
Responsibilities
Prepare freight quotes and assist with pricing based on customer requirements
Communicate with customers regarding rates, shipment details, schedules, and service options.
Process orders and shipment requests accurately
Coordinate with carriers, customers, and internal teams to ensure efficient shipment handling
Track shipments and provide customers with status updates and documentation
Follow up on quotes, customer inquiries, and pending shipments
Maintain accurate customer, shipment, and pricing information
Assist with customer service, sales follow-up, and general administrative tasks
Qualifications
2+ years of experience in freight forwarding, logistics, transportation, inside sales, or customer service
Experience with freight quoting or shipment coordination is preferred
Strong communication, customer service, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office, Excel, and Outlook
Experience with TMS, ERP, or CRM systems is a plus
Strong attention to detail and follow-up skills
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