French Bilingual Digital Communication Specialist

French Bilingual Digital Communication SpecialistAt Percepta, we bring first-class service across each market we support. As a Digital Communication Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be DoingThe Digital Communication Specialist must possess the skills to answer inbound chats, emails, and correspondence from customers and properly address inquiries. The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect. The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence. The Digital Communication Specialist is an innovative initial contact point for customers. The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy.During a Typical Day, You'llManeuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including:Accurately respond to customer inquiries through instant messaging softwareUtilize available resources to respond to customer inquiriesCorrespond with customers via mail, if working the Correspondence contact stream as needed.Outbound phone calls to customers and dealerships on occasion.Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids.Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers and keeps all customer commitments.Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information.Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning.Complete additional tasks / projects as needed.Maintain professional working relationships.What You Bring to the RoleHigh School Diploma required. Associates degree or 2 + years college coursework completed preferred.1-2 years' customer service experience, preferably in a contact center operations environment.Must be fluent in French and English – written and verbalMust possess excellent decision making and problem-solving skillsAbility to maneuver through various systems to provide the customer accurate informationDisplays professionalism and positive attitude to develop and nurture prospect relationshipsAbility to effectively communicate with customers, managers and co-workersDemonstrate self-motivation and results-orientationTime management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activitiesWillingness to take on new assignmentsReliability; follow a logical, analytical approach to business conversations and chat dialogueHigh level of trust and integrityExercise good judgmentAbility to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervisionAbility to build strong professional relationships and adapt approach to different management stylesMust be able to multi-taskKnowledge of call center environmentWhat You Can ExpectStarting hourly rate of $15.00/hr. + $2.00/hr. for French Bilingual DifferentialHours of Operation: Monday thru Friday: 8:00am to 11pm & Saturday: 8am – 8:00 pm ESTHealth/Dental/Vision/Life InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA)401(k) with company matchVacation/Sick Time and Paid HolidaysTuition ReimbursementEmployee Assistance ProgramEmployee Discount ProgramTraining and Development Programs (Percepta College)Employee Rewards Program (Perci Perks)About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:Culture of Service - to be treated like you are the customer from day oneTeamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributionsRespect – a team that is accountable, dependable and gives you their full attentionProactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth - lots of learning opportunities for aspiring mindsDiversity - be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.Location/Division Melbourne, Florida Job Requisition 045U5