French/English Call Center Rep

French/English Call Center needs1+ year(s) of experience working in customer service, hospitality or call center environment

French/English Call Center requires:

High school diploma

Work hours: 11:00am 7:15pm & Training is (9am 5pm) for 2 weeks (35 hours a week)

1+ year(s) of experience working in customer service, hospitality or call center environment

Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

Strong verbal and written communication skills

Demonstrated listening and comprehension skills

A clear team player with strong interpersonal skills

Ability to maintain composure when dealing with difficult customer situations

Excellent time management skills must be able to prioritize tasks efficiently

Strong PC skills including MS Office; Word and Excel

Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS

Higher education degree

Previous experience using SAP

Previous experience in the optical industry, full knowledge of optical products and a strong command of the industry language

Bilingual French

French/English Call Center duties:

Answers incoming calls and processes orders.

Resolves customer complaints, troubleshoots issues to determine best path for resolution.

Correctly documents customer interactions and tracks call types.

Maintains support service levels and upholds Customer Service standards.

Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

Takes inbound phone calls for up-to 90% of assigned shift.

Performs all other duties as assigned.