Friendship Produce Replenishment Buyer

Seward Community Co-op - Friendship Store

Job Description

Produce Replenishment Buyer

Purpose: To order replenishment stock to meet department objectives for inventory turns and customer service. To provide excellent customer service, receive and stock product, and maintain a neat, clean, fully stocked grocery department. To prioritize and coordinate AM set-up activities and PM priorities; to act as the go-to person for department or store needs in the absence of department manager.

Status: Full time. Reports to the Produce Manager.

Pay Level: IV based on previous full years of service. $22.00 - $24.25 per hour. This position requires both weekdays and weekends, availability with mostly morning and some evening shifts.

Responsibilities:

Shift Leadership

• Prioritize and delegate tasks to ensure efficiency.
• Work with MODs to ensure store maintenance and deal with issues that arise.
• Respond to promotional or scanning/POS problems.
• Call in staff in short-staffing situations.
• Fill in for staff and undertake buying duties when manager and staff

are unavailable.

• Assist in training Produce department staff.
• Help develop, streamline, and refine department procedures/systems.
• Serve as store Floor Warden in case of emergency.
• Perform other tasks as assigned by Manager.

Replenishment Buying

• Place orders with distributors and local suppliers daily.
• Morning shifts required due to ordering and receiving schedules.
• Communicate regularly with other buyers/staff regarding what products will be coming from which suppliers and when.
• Coordinate returns and credit from suppliers when applicable.
• Ensure pricing/signage accuracy, including POS updates.
• Participate, as directed, in quarterly inventory counts.
• Check for product recalls and follow recall procedure.
• Record customer suggestions and communicate to manager.

Customer Service

• Model exceptional customer service.
• Guide customers to product locations and provide product information.
• Answer calls for Produce; taking messages when necessary.
• Promote produce by sampling, maintain knowledge of product quality, and

properly dispose of culled produce.

• Keep aisles clear and retail areas safe for customers.
• Appropriately address customer complaints.

Department Maintenance

• Ensure displays are fronted, straightened, and hydrated.
• Ensure retail and work areas are clean and orderly; meeting Health Department rules and store safety standards.
• Respond to emergencies and potential safety hazards.
• Ensure cross merchandising displays are well maintained.
• Maintain daily and weekly cleaning schedules.

Receiving and Stocking

• Receive orders and stage product appropriately for stocking.
• Ensure fully stocked displays and shelves, following merchandising procedures.
• Rotate product and adjust displays (based upon new products and out-of-stocks).
• Send back returns and work with vendors to ensure poor quality items are credited.
• Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.

Other duties as assigned

Qualifications:

Essential

• Excellent leadership skills.
• Ability to organize, prioritize, and delegate.
• Excellent customer service skills.
• Accuracy and attention to detail
• Computer proficiency.
• Demonstrated ability to work with customers and co-workers from various cultural backgrounds.
• Command of written and spoken English, ability to communicate clearly and effectively.

Functional

• Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift.
• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.).
• Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.
• Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

Preferred

• Produce Retail or Farm experience.
• Proficiency with Microsoft Office products.
• Knowledge of organic and commercial growing practices and organic certification requirements.
• Multilingual is a plus
• Demonstrated ability to work with customers or co-workers from various cultural backgrounds