Front Counter Customer Service & Sales Associate

Company: TADCO Supply
Location: San Jose, CA
Position: Full-Time or Part-Time

Position Summary
TADCO Supply is looking for a friendly, dependable, and customer-focused individual to join our front counter team. This position is often the first point of contact for our customers, whether they walk into the store or call us by phone.
The ideal candidate enjoys helping people, is comfortable learning about products, can handle several tasks at once, and takes pride in providing excellent customer service. Experience in janitorial supplies, equipment, or distribution is helpful but not required—we are happy to train the right person.

Responsibilities
Greet customers and provide friendly, professional service
Assist customers in finding the right products and supplies for their needs
Answer incoming phone calls and direct calls or take accurate messages as needed
Process customer purchases, payments, and front-counter transactions
Enter and look up customer orders in the computer system
Prepare orders for customer pickup
Learn TADCO's products and make helpful product recommendations
Assist customers with rental equipment, including rental paperwork, pickup, and return procedures
Receive repair equipment from customers and accurately document the customer's information and equipment issue
Communicate with the repair department regarding equipment status when needed
Help maintain an organized, clean, and welcoming front counter and showroom
Stock and straighten merchandise and displays
Communicate with warehouse, sales, repair, accounting, and other team members to resolve customer questions
Follow up on customer requests when necessary rather than allowing issues to fall through the cracks
Assist with other store and customer-service duties as needed

What We're Looking For
Friendly, positive, and professional with customers
Dependable and punctual
Comfortable talking with customers in person and over the phone
Good communication and listening skills
Basic computer skills and ability to learn new software
Comfortable handling payments and basic math
Organized and able to multitask in a busy environment
Willing to learn about janitorial products, chemicals, paper products, equipment, rentals, and repairs
Team-oriented and willing to help wherever needed
Able to follow through and take ownership of customer requests

Bilingual English/Spanish is a plus.

Physical Requirements
This position may require standing for portions of the day and occasionally lifting or moving boxes, products, or equipment. Reasonable accommodations may be made when appropriate.

About TADCO Supply
TADCO is a family-owned janitorial and facility supply company serving businesses throughout the Bay Area. We value long-term customer relationships, dependable service, teamwork, and treating our customers and employees with respect.
We're looking for someone who wants to become a knowledgeable, trusted member of our front counter team—not simply ring up transactions. The right person will enjoy getting to know our customers, solving problems, and helping keep the store running smoothly.--

Email Cristina@tadcosupply.com