FRONT DESK - 2ND SHIFT - FULL TIME - WOODSPRING SUITES DAYTON NORTH

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting guests with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using the ChoiceADVANTAGE system

• Handle guest requests, such as fresh linen

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Fold laundry

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Medical, dental, and vision insurance after 90 days or employment

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment