Front Desk Administrator

Front Desk Coordinator (Full-Time or Part-Time)The Spa at Litchfield HillsThe Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment.As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.Key ResponsibilitiesProvide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experienceManage high-volume phone and scheduling systems with accuracy and efficiencyCoordinate and maintain a dynamic appointment book to optimize daily operationsDeliver personalized service by recommending treatments and retail productsProcess transactions and encourage pre-booking to enhance guest retentionCollaborate with team members to ensure smooth workflow and elevated service standardsMaintain a calm, organized front desk environment while multitasking effectivelyQualifications2+ year experience in front desk, hospitality, spa, salon, or customer service preferredStrong communication skills with the ability to engage a diverse clienteleProven ability to multitask and problem-solve in a fast-paced settingDetail-oriented with excellent organizational skillsComfortable with computers, scheduling software, and point-of-sale systemsProfessional presentation, demeanor, and strong interpersonal skillsOpen to feedback and committed to continuous improvementAvailability for evenings and at least one weekend dayWhat We OfferCompetitive starting pay with opportunities for advancementA supportive, team-oriented cultureOpportunity to grow within a well-established spa environmentHands-on experience in luxury hospitality and guest servicesMatching 401(k)Paid Sick Leave