Front Desk Administrator (Northtowns)

Front Desk Administrator (Northtowns)

Are you a friendly, dependable administrative professional who enjoys helping people feel welcome and supported? StaffBuffalo is working with a family-owned eye care practice in the Northtowns to hire a Front Desk Administrator, paying $20–$25/hour. This is an excellent opportunity to join a close-knit team with a long history of serving Western New York and providing personalized, community-focused care.

This Front Desk Administrator role, you will be the first point of contact for patients, managing check-in and check-out, answering phones, scheduling appointments, verifying insurance information, and helping the office stay organized throughout the day. The team supports a high volume of patients each day, so strong communication, professionalism, reliability, and a positive attitude are essential.

This Front Desk Administrator position is an on-site position with the location in the Northtowns and has flexibility to be full-time or part-time. The practice offers hands-on training, cross-training opportunities, schedule flexibility when possible, and room to grow within a supportive team.

This is an in-person, On-Site position in Western New York (Northtowns).

Responsibilities:

• Welcome patients, complete check-in and check-out, and create a professional, friendly front office experience
• Answer incoming calls, respond to patient questions, and route messages accurately and promptly
• Schedule, confirm, and adjust patient appointments across multiple providers and office locations
• Collect and verify insurance information, update patient records, and support accurate front office documentation
• Coordinate with technicians, scribes, doctors, and administrative team members to keep daily workflows moving smoothly
• Support occasional coverage at another office location and participate in cross-training across front office and patient support functions

Qualifications:

• High school diploma or equivalent required; additional administrative or healthcare training is a plus
• Previous customer service, reception, medical office, or administrative experience preferred
• Strong verbal communication skills with a professional, friendly, and patient-focused approach
• Reliable, organized, and comfortable managing phones, schedules, records, and changing priorities
• Comfort using/learning Gmail, electronic health record (EHR) software, insurance verification processes, and optical workflows

Benefits:

• Compensation: $20–$25/hour, depending on experience
• Health insurance options
• 401(k) plan
• PTO
• Option of Full -time or Part-time.
• Hands-on training in OfficeMate, insurance verification, and optical office workflows
• Cross-training opportunities with room to build skills and grow within the practice
• Welcoming, family-owned environment with long-tenured team members and a collaborative culture

First time working with a Recruiter? No problem! We make the process as smooth and straightforward as possible.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

Check the StaffBuffalo Job Postings, send in your resume, join Career Chats, sign up for Job Notifications, review our Job Seeker Resources, and follow us on LinkedIn, Facebook, Instagram, TikTok, YouTube, and Twitter!