Summary
The Easterseals’ Southwest Florida Front Desk Administrator will provide exceptional customer service to families, clients, staff, and visitors and ensure safe, secure, and attractive access to the facility. The administrator will answer the telephone and direct calls appropriately. The administrator will also assist with general office support such as faxing, photocopying, correspondence, and special projects, as required.
Qualifications
· Education: High School Diploma or GED
· Experience: Minimum of three (3) years proven administrative and/or customer service-related experience. Proficiency in Microsoft Office Suite required. Database Management experience preferred. Excellent verbal and written communication skills. Bi-lingual a plus.
Responsibilities
· Welcome clients, families, vendors, and visitors by greeting and directing them appropriately; notify company personnel of visitor arrival; answer or refer inquiries.
· Answer incoming calls utilizing appropriate Easterseals SWFL greetings and direct calls to appropriate personnel.
· Follow security and safety protocols: welcome guests (visitors, vendors, etc.), entering the building, complete the background check through the security system, issue a visitor’s badge, and once cleared, notify staff of the individual’s arrival.
· Support the Easterseals staff with effective calendar updates and communications, acting as a hub of information about daily events in the organization.
· Maintain an inviting appearance in the reception area. It must be kept neat and organized to reduce potential safety hazards. And enhance its general appearance.
· Update a company-wide employee directory monthly.
· Develop an excellent understanding of all Easterseals SWFL programming to communicate effectively with clients, families, and visitors.
· Assist with other related clerical duties such as photocopying, faxing, collating, and special projects, as needed, to support the organization.
· Comply with Easterseals policies and procedures utilizing the highest personal and professional ethics and behavior standards.
· Demonstrate good judgment, diplomacy, courtesy, and effective communication while working at Easterseals or when representing the organization.
· Other duties as assigned
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching throughout the day. The employee must regularly lift and/or move up to 40 pounds.
Easterseals SWFL is proud to be an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Easterseals Southwest Florida is dedicated to providing exceptional service to children, youth and adults with disabilities as well as support to their families. We offer the highest quality of care throughout our clients’ lives so they can enjoy access, opportunities and more dynamic life choices. The agency was founded in 1946 and for more than 76 years has offered therapies, services and enrichments across our region.
Through public and private funding as well as philanthropy, Easterseals administers a variety of therapies -- occupational, physical, speech and more -- as well as educational opportunities for the young and not-so-young: The Lily School Pre-K, ABA Academy, VIP High School, Adult Employment Services & Day Training as well as enrichment programs in art, music and performing arts. Community partnerships enhance offerings and include equine therapy at InStride Therapy and projects in organic farming with Operation Eco Vets garden on the Easterseals campus. Therapists are also actively enhancing therapies and services within the autism spectrum, allowing Easterseals to serve this growing community.
Easterseals SWFL strives to be an Employer-of-Choice and is proud to offer our employees a rich, comprehensive and competitive benefits package including, but not limited to, options for a medical plan, dental and/or vision plans, paid time off, 403B retirement plan, and paid holidays.