Front Desk Advisor

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Perks and Benefits:

• Direct career growth path to Management positions and additional opportunities
• Competitive hourly base pay, plus tips; sales bonuses
• Merit-based pay increases
• Complimentary service membership

About the Position: 
The Sales & Front Desk Advisor is a key position at Scenthound, focused on scheduling appointments, greeting dogs and their humans, selling memberships, and educating dog parents on over all wellness while providing exceptional service to every customer. We are hiring part-time and full-time positions now at our South Boulder (4800 Baseline Road, Suite C105) and Louisville (1061 Courtesy Road) locations in Colorado.

This position requires:

• Sales experience and confidence (membership sales are highly valued!) 
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation 
• Willingness to work in a smoke-free environment 

Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Advisor is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager 

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards