We are seeking a friendly, dependable, and detail-oriented Front Desk Agent to join our hotel team for the 3pm–11pm evening shift. This role is the face of the hotel and plays a key part in delivering an excellent guest experience. The ideal candidate is customer-focused, reliable, and able to work independently while maintaining brand and service standards.
Greet and check in guests in a professional and welcoming manner
Accurately process check-outs, payments, authorizations, and incidentals
Handle guest requests, questions, and concerns promptly and professionally
Maintain accurate guest accounts using the property management system (PMS)
Balance cash drawer and complete shift paperwork as required
Communicate clearly with housekeeping, maintenance, management, and night audit
Enforce hotel policies and brand standards respectfully
Maintain a clean, organized, and professional front desk and lobby area
Ensure a smooth transition and handoff to the night audit team
Reliable attendance and punctuality are required
Previous hotel front desk or customer service experience preferred
Strong communication and customer service skills
Basic computer and cash-handling skills
Ability to multitask and stay calm in a fast-paced environment
Must be able to work evenings, weekends, and holidays as needed
A positive attitude and professional appearance
Strong attention to detail and accuracy
Ability to problem-solve with minimal supervision
Team-oriented with a guest-first mindset
Supportive team environment
Opportunity for growth within the hotel
Employee discounts (if applicable)
Goals