Job Summary
We are seeking a friendly, dependable, and detail-oriented Front Desk Agent to join our hotel team for the 3pm-11pm evening shift. This role is the face of the hotel and plays a key part in delivering an excellent guest experience. The ideal candidate is customer-focused, reliable, and able to work independently while maintaining brand and service standards.
Responsibilities
• Greet and check in guests in a professional and welcoming manner • Accurately process check-outs, payments, authorizations, and incidentals • Handle guest requests, questions, and concerns promptly and professionally • Maintain accurate guest accounts using the property management system (PMS) • Balance cash drawer and complete shift paperwork as required • Communicate clearly with housekeeping, maintenance, management, and night audit • Enforce hotel policies and brand standards respectfully • Maintain a clean, organized, and professional front desk and lobby area • Ensure a smooth transition and handoff to the night audit team
Requirements
Reliable attendance and punctuality are required. Previous hotel front desk or customer service experience preferred. Strong communication and customer service skills are also required. Basic computer and cash-handling skills are necessary. Ability to multitask and stay calm in a fast-paced environment is also essential. Must be able to work evenings, weekends, and holidays as needed.
What We're Looking For
A positive attitude and professional appearance are essential. Strong attention to detail and accuracy are also required. Ability to problem-solve with minimal supervision is necessary. Team-oriented with a guest-first mindset is also important.
What We Offer
• Supportive team environment • Opportunity for growth within the hotel • Employee discounts (if applicable) • Goals • Deliver friendly, professional, and efficient service to all guests during check-in throughout their stay, and at check-out • Accurately process reservations, room assignments, payments, and incidentals using the hotel property management system • Maintain strong attendance and reliability, arriving on time and staying through the end of the shift • Resolve guest concerns promptly and professionally while knowing when to escalate issues to management