Front Desk Agent

Cincinnati Marriott North

Location: West Chester, OH, 45069

Job Description

Cincinnati Marriott North is seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and welcoming check-in and check-out experience.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently while maintaining accuracy in reservations and billing.
• Answer guest inquiries and provide information about hotel services, amenities, and local attractions.
• Handle guest requests and resolve any issues promptly to ensure guest satisfaction.
• Maintain the front desk area in a clean and organized manner.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and any issues are addressed.
• Process payments and maintain accurate records of transactions.
• Follow all hotel policies and procedures to ensure safety and security.

Qualifications

• Previous experience in front desk or customer service roles preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficient with front desk software and basic computer applications.
• Professional appearance and positive attitude.

Skills

• Front Desk Operations
• Customer Service
• Reservation Management
• Communication
• Problem Solving

Employment Type

Full-time

• Insurance: Health, Dental, Vision
• 401K
• Hotel discounts