Front Desk Agent

Job Description: Front Desk Agent

Location: Atlanta, GA, 30354

Job Number: 24141612

Job Category: Rooms & Guest Services Operations

Schedule: Full-Time

Located Remotely? N

Relocation? N

Position Type: Non-Management

Position Summary

The Front Desk Agent is responsible for providing guests with a memorable and unique experience during their stay. They will take the initiative to deliver a wide range of services that guide guests through their entire stay, including processing operational needs, addressing guest requests, completing reports, and sharing the highlights of the local area. The Front Desk Agent will be on their feet and moving around, taking a hands-on approach to work, and ensuring that all transactions feel like part of the experience.

Key Responsibilities

• Create a safe work place
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Process operational needs
• Address guest requests
• Complete reports
• Share highlights of the local area

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.