What you have

• High School diploma or higher 

• Previous hospitality experience preferred 

• Excellent customer service skills 

• Excellent communication skills, both verbal and written 

• Ability to use technology e.g. tablets, iPads   

What you’ll do

• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique 

• Assist guests to their rooms  

• Assist with guest luggage  

• Provide room quotes and upsell to guest when possible 

• Ability to interact with guests and share hotel knowledge using personalization such as using the guest name 

• Responsible to know all functions to showcase the hotel to each guest 

• Maintain guest confidentiality  

• Share knowledge of featured wine  

• Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond 

• Maintain knowledge of hotel and brand rewards 

• Provide local information for shopping, dining, nightlife, and recreational destinations 

• Receive, store, and deliver luggage and mail 

• Run errands for guests  

• Make travel arrangements for guests to include sightseeing and other tours 

• Assist with coordination between Housekeeping and Front Desk 

• Verify charges / collect payment from guests for room stays 

• Respond to guest inquiries  

• Follow scheduled shifts and follow break and lunch requirements 

• Report any suspicious activity or unusual items in room 

• Report any irregular behavior from guests in public areas and or in room 

• Ability to take initiative and handle assignments with limited supervision 

• Follow all hotel policies and procedures as outlined in the team member handbook 

• Maintain cleanliness and order of work area 

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS. 

Physical Demand

• Ability to sit or stand for extended periods of time 

• Ability to bend 

• Ability to lift, pull 40 lbs 

• Ability to communicate clearly 

• Corrected vision to normal range 

• Ability to work long hours as needed 

Mental Demands 

• Make sound judgments quickly 

• Work on multiple tasks, making appropriate progress towards deadlines 

• Able to work independently, take direction, and provide direction to others 

• Manage differing personalities within the office, the hotel, and the community 

• Maintain the highest degree of confidentiality 

• Ability to work effectively in stressful, high pressure situations 

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary