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Front Desk Agent/Bartender

Springhill Suites Escondido

Escondido, CA

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JOB DETAILS
SKILLS
Bartending, Card Processing, Computer Software, Customer Support/Service, Dental Insurance, Fast Food, Health Insurance, Hospitality Revenue, Hotel Management Software, Industry Standards, Ingredient Preparation, Lift/Move 30 Pounds, Mail Processing, Order Processing, Procedure Development, Property Management, Revenue Growth, Spreadsheets, Team Player, Telephone Skills, Up-Selling, Word Processing
LOCATION
Escondido, CA
POSTED
30+ days ago
Benefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.  
 
As Bartender, you are responsible for the set-up, maintenance and operation of the bar.  You are also responsible for creating an enjoyable experience for our guests while providing friendly, accurate and efficient service.
 
Responsibilities 
  • Welcomes guests in a friendly, prompt and professional manner.
  • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
  • Up-sells rooms whenever possible to maximize hotel revenue.
  • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
  • Issues, controls and releases guest safe-deposit boxes.
  • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Responds appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.
 Qualifications
  • 1-2 years customer service experience
  • Ability to stand for 8 hours and lift 30 pounds
  • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
  • Food Handlers Card preferred
  • 1-year previous bartender experience preferred
  • Preparing drinks to industry and brand standards
  • Having a thorough understanding of service and timing standards and serve guests per these established standards
  • Maintaining a knowledge of food and drink menu items, promotions, ingredients and prep time
  • Perform responsible alcohol service per brand standards
  • Working in a team environment, assist other Servers/Team Members as needed
  • Entering all orders into the POS 
Benefits/Perks
  • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
  • We offer an excellent travel discount program.
  • Opportunity to grow, we promote from within

About the Company

S

Springhill Suites Escondido

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