Front Desk Agent

Front Desk Agents

Berlin, OH

Berlin Grande is currently seeking full-time Front Desk Agents to service their Berlin, Ohio location. In this role, you will be responsible for checking in/out guests and responding to guests’ requests.

What We Can Offer YOU:

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off
• 401k
• Pay: Dependent on experience

The right candidate will have:

• Previous experience working at front desk in a hotel setting
• Marriott, Hilton, and/or IHG experience is preferred
• Positive attitude and service-minded work ethic
• Flexible schedule including evenings, weekends, and holidays required

Our Front Desk Agents will:

• Greet, check-in, and check out guests when they arrive and leave the premises
• Distribute keys and room assignments
• Record credit card and personal information
• Manage room bookings in-person, online, and through incoming calls
• Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
• Perform regular bookkeeping duties
• Connect with the housekeeping department to ensure guest accommodation is ready

If you are interested in this position, please submit a current resume for consideration!

Delight in the well-balanced blend of modern amenities and the cultural flair of the Amish Country. Berlin Grande Hotel offers impeccable service from a dedicated and caring staff who treat guests like family. Located in the heart of Ohio’s Amish Country, we deliver world-class Berlin lodging with down-home graciousness.

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