Front Desk Agent

Front Desk Associate

Job Summary

Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements at the main desk of the establishment.

General Accountabilities

Greets, registers and assigns rooms to guests.

Issues room keys or cards.

Answers incoming telephone calls.

Schedules, cancels and confirms reservations.

Transmits and/or receives messages.

Keeps records of occupied and vacant rooms and guests' accounts.

Processes payments.

Confers with staff members to assist guests as needed.

Answers inquiries pertaining to hotel services and area attractions.

Handles guest complaints or concerns.

*The company reserves the right to add or change duties at any time.

Job Qualifications

Education: High school diploma or equivalent

Experience: A few months to one year of related experience

Skills

Excellent verbal and written communication, Active listening, Service orientation, Coordination, Social perceptiveness

Hotel/Motel/Lodging/Hospitality