About Borealis Basecamp
Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed.
Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a purpose of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives.
Position Details
Job Title: Front Desk Agent & Breakfast Server
Location: Borealis Basecamp – Fairbanks, AK
Department: Guest Services
Reports To: Guest Services Manager
Employment Type: Full-time Seasonal
Season End Date: August 24
Season End Date: April 12
Job Summary
The Front Desk Agent & Breakfast Attendant is responsible for delivering exceptional guest experiences through front desk operations and daily breakfast service. This role serves as a primary point of contact for guests and plays a key role in ensuring a smooth and welcoming stay from arrival through departure.
All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and communicate confidently and professionally with guests from around the world.
Key Responsibilities
Front Desk Agent
- Greet guests warmly and provide a professional, welcoming first impression
- Manage reservations, check-ins, and check-outs accurately and efficiently
- Escort guests to their accommodations and provide property orientation
- Answer guest questions regarding activities, tours, and local area information
- Coordinate bookings and communicate effectively with other departments
- Maintain a clean, organized, and professional front desk and lobby environment
- Provide five-star guest service by anticipating and responding to guest needs
Breakfast Service Duties
- Set up and prepare breakfast service in the main lodge
- Prepare food and beverage displays prior to guest arrival
- Greet and assist guests during breakfast service
- Clear tables and maintain cleanliness throughout service
- Wash, dry, and restock dishes continuously during service
- Replenish food, beverages, and condiments as needed
- Break down and clean dining areas following service
- Restock supplies and prepare for the next service period
Qualifications
- Strong communication and interpersonal skills
- Ability to provide high-level customer service in a fast-paced environment
- Ability to multitask and stay organized
- Willingness to work early morning shifts (starting at 6:00 AM), evenings, weekends, and holidays
- Basic computer skills and ability to learn reservation systems
- High school diploma or equivalent preferred
- Previous hospitality or guest service experience preferred
Preferred Skills
- Experience in hotel front desk or customer-facing roles
- Strong problem-solving skills and attention to detail
- Positive attitude and team-oriented mindset
- Ability to work efficiently both independently and as part of a team
Physical Demands
- Ability to stand and walk for extended periods
- Ability to lift, carry, and move items up to 50 lbs
- Ability to work in a fast-paced environment with frequent activity
- Ability to navigate uneven terrain and outdoor conditions as needed
Compensation & Benefits
End-of-Season Bonus
A $1.50 per hour bonus is paid for every hour worked throughout the season to employees who complete the full season. Employees who leave prior to April 12 are not eligible for this bonus.
Employee Housing
On-site housing is available for $10.50 per day. Rooms are double or triple occupancy. Amenities include shared common areas with TV, Wi-Fi, dining space, and an exercise area.
Housing also includes private bathrooms, laundry facilities, staff-prepared lunch and dinner, and a self-serve continental breakfast (oatmeal, cereal, fruit, etc.).
Pre-Employment Requirements
Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third-party provider.
Employees may be subject to drug testing conducted by a third-party provider, including pre-employment, random, reasonable suspicion, and post-incident testing, in accordance with company policy and applicable law.
Welcome to Borealis Basecamp, the ultimate adventure workplace! Located outside Fairbanks, Alaska, we are anything but a typical resort. Our domed igloos and cube-shaped accommodations give guests an unforgettable front-row seat to the Northern Lights and we need fun, energetic, and dedicated people to help make that magic happen.
Every day is different. You could be helping guests gear up for a thrilling dog sled ride or snowmobile tour, sharing your love of the aurora, or helping someone capture the perfect photo. Reindeer walks, and amazing excursions are just the beginning. Every activity is a chance to create memories that last a lifetime and every team member plays a key role.
We have opportunities across multiple departments where you can make an impact. Housekeepers keep rooms spotless, servers make every meal unforgettable, guides lead epic adventures, and front desk agents make every guest feel at home. Every role matters and every person helps bring the Borealis Basecamp experience to life.
Our team is close-knit, supportive, and full of energy. We work hard, have fun, and celebrate every success whether it is a guest seeing the Northern Lights for the first time, a flawless dinner service, or keeping Basecamp running smoothly. If you love adventure, meeting amazing people from around the world, learning new skills, and being part of a team that makes magic every day, Borealis Basecamp is the place for you.
Borealis Basecamp is not for everyone and that’s what makes it special. The ideal candidate is adventurous, self-motivated, and excited about living and working in a remote Alaskan environment. This is a place for people who seek experiences, not distractions.
Our best team members are “aurora chasers” at heart, people who will step outside at 2:00 am to catch the Northern Lights, who enjoy being unplugged from the noise, and who find energy in nature, not nightlife. If you rely heavily on constant Wi-Fi, city life, or a busy social scene, this may not be the right fit.
Instead, we’re looking for individuals who are dependable, positive, and ready to be part of a hardworking, close-knit team where everyone contributes.
Join us and make this season unforgettable for our guests and for yourself.