Join our team in the heart of Carefree, Arizona, where hospitality meets the beauty of the Sonoran Desert. We are seeking a friendly, professional, and detail-oriented Front Desk Agent to be the welcoming face of our hotel. In this role, you will create memorable first impressions, assist guests with their needs, and ensure a smooth and enjoyable stay from check-in to check-out. If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering exceptional customer service, we’d love to hear from you!
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like PEP PMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills