Administrative Skills, Best Practices, Billing, Communication Skills, Compensation and Benefits, Customer Support/Service, Detail Oriented, Fast Food, Interpersonal Skills, Multitasking, Operational Support, Operations, Organizational Skills, Procedure Development, Property Management, Reconciliation, Record Keeping, Safety Process, Service Delivery, Telephone Skills, Time Management, Training/Teaching
We are looking for a friendly, professional, and detail-oriented individual to join our team in a guest-facing role. This position plays an important part in creating a welcoming first impression, supporting smooth daily operations, and delivering excellent service to every guest or visitor.
Responsibilities
- Greet guests and visitors warmly and professionally upon arrival.
- Check guests in and out efficiently while ensuring accuracy in all transactions.
- Respond to questions, requests, and concerns in a courteous and timely manner.
- Answer and route phone calls, take messages, and provide general information.
- Maintain accurate records, update reservations or appointments, and process related paperwork.
- Coordinate with other departments to help ensure smooth service and guest satisfaction.
- Handle payments, receipts, and basic billing tasks as needed.
- Keep the front desk area organized, presentable, and stocked with necessary materials.
- Follow established procedures for safety, privacy, and confidentiality.
- Support additional administrative duties and special projects as assigned.
Qualifications
- Previous experience in customer service, hospitality, reception, or a similar role is preferred.
- Strong communication and interpersonal skills.
- Ability to remain calm, professional, and solution-focused in a fast-paced environment.
- Excellent attention to detail and organizational skills.
- Comfort using computers, phone systems, and common office software.
- Ability to multitask while delivering a positive guest experience.
- Dependable, punctual, and able to work both independently and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, or holidays if required.
Preferred Skills
- Experience with reservation, scheduling, or property management systems.
- Basic cash handling and reconciliation experience.
- Knowledge of hospitality service standards and best practices.
- Ability to communicate effectively with diverse guests and team members.
What We Offer
- A welcoming and supportive team environment.
- Opportunities to build customer service and administrative skills.
- Training and development to support success in the role.
- Competitive compensation and potential benefits, depending on eligibility.
About You
You enjoy helping others, thrive in a guest-focused environment, and take pride in providing excellent service. You are organized, approachable, and ready to contribute to a smooth and positive front desk experience.
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La Quinta Inn & Suites by Wyndham Chicago Downtown