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Front Desk Agent

Velkommen Inn

Clifton, TX

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, English Language, High School Diploma, Hotel Industry, Housekeeping/Cleaning, Lift/Move 25 Pounds, Lift/Move 30 Pounds, Maintain Compliance, Multitasking, Needs Assessment, Operations, Organizational Skills, Problem Solving Skills, Quality Metrics, Record Keeping, Resolve Customer Issues, Safety Standards, Safety/Work Safety, Service Delivery, Telephone Skills
LOCATION
Clifton, TX
POSTED
30+ days ago
Benefits:
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement

Benefits & Perks


  • Fixed schedule
  • Career advancement opportunities
  • Competitive compensation
  • Hands-on hospitality experience
  • Positive, fast-paced work environment
Join Our Team at Velkommen Inn
Velkommen Inn in Clifton, TX is looking for a friendly, dependable, and professional Front Desk Agent to join our team full-time. If you enjoy working with people, staying organized, and creating a welcoming guest experience, this could be a great fit for you.
In this role, you will be the first point of contact for our guests, helping create a positive and lasting impression from check-in to check-out. We are looking for someone with a warm personality, strong communication skills, and a customer-focused attitude who can stay calm and positive in a fast-paced environment.


Job Summary
As a Front Desk Agent, you will greet and assist guests, manage check-ins and check-outs, answer phones, handle reservations, process payments, and maintain an organized and welcoming front desk area. You will also communicate with housekeeping and maintenance to support smooth daily hotel operations and may be assigned small daily tasks as needed.
Your goal is to provide every guest with exceptional customer service and ensure they have a comfortable, pleasant stay.


Key Responsibilities
  • Greet guests with a warm, positive, and professional attitude
  • Complete guest check-ins and check-outs accurately and efficiently
  • Answer phone calls, emails, and in-person guest inquiries
  • Take, update, and cancel reservations as needed
  • Process payments, issue receipts, and maintain accurate records
  • Issue room keys and explain room features, hotel amenities, and local attractions
  • Build rapport with guests and identify their needs through friendly conversation
  • Maintain a clean, organized, and welcoming front desk, lobby, and common areas
  • Communicate with housekeeping and maintenance to coordinate room availability and daily operations
  • Handle guest concerns professionally and resolve issues with a customer-focused approach
  • Ensure compliance with hotel health, safety, and quality standards
  • Complete paperwork and assigned tasks promptly and accurately
Qualifications
  • High school diploma or GED required; some college is a plus
  • Customer service or hospitality experience preferred
  • Friendly, outgoing, and professional personality
  • Strong communication, organization, and problem-solving skills
  • Comfortable multitasking in a fast-paced environment
  • Computer literacy required
  • Experience with hotel software such as Opera, Fidelio, or similar is a plus
  • Proficient in English; additional languages are a plus
  • Reliable transportation and punctual attendance required
  • Flexible to work nights, weekends, and holidays as needed
  • Ability to stand for extended periods and lift up to 25–30 pounds
Why Work With Us
At Velkommen Inn, you’ll be part of a team that values hospitality, professionalism, and guest satisfaction. This is a great opportunity for someone who wants to build experience in the hotel industry while working in a supportive environment with opportunities for growth.
If you are energetic, detail-oriented, and passionate about delivering excellent service, we’d love to meet you.

About the Company

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Velkommen Inn

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