Front Desk Agent

About Company:

Embergrove Hospitality is an independent, nimble, and gritty hospitality management company that proudly oversees 12 distinctive hotel locations, along with several bars and restaurants across the Midwest. Rooted in genuine, from-the-heart hospitality, the Embergrove team blends ingenuity, transparency, and hard work to deliver memorable guest experiences and strong business results.

With deep Midwestern roots and a hands-on approach, Embergrove manages every property with an entrepreneurial spirit—combining creative strategy, disciplined revenue management, and in-house marketing expertise. From boutique hotels to full-service properties, each location reflects Embergrove’s belief that exceptional hospitality starts with authentic people, thoughtful service, and relentless dedication to excellence.

About the Role:

The Front Desk Agent serves as the primary point of contact for clients, visitors, and employees within the management company, ensuring a welcoming and professional environment. This role is critical in managing front desk operations, including greeting guests, handling inquiries, and coordinating communication between departments. The Front Desk Agent is responsible for maintaining accurate records, managing appointments, and facilitating smooth administrative processes. By providing exceptional customer service and efficient administrative support, the agent contributes to the overall positive reputation and operational success of the company. This position requires a proactive approach to problem-solving and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a front desk, receptionist, or customer service role.
• Strong verbal and written communication skills.
• Proficiency with office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and manage time effectively in a dynamic environment.

Preferred Qualifications:

• Associate’s degree or higher in Business Administration or related field.
• Experience working in a corporate or management company setting.
• Familiarity with visitor management systems and office equipment.
• Basic knowledge of security and safety procedures.
• Bilingual abilities or additional language skills.

Responsibilities:

• Greet and welcome visitors and clients promptly and professionally, ensuring a positive first impression.
• Answer, screen, and forward incoming phone calls while providing accurate information or directing calls to appropriate personnel.
• Manage scheduling and appointment bookings for company executives and meeting rooms.
• Maintain and update front desk records, including visitor logs and security protocols.
• Coordinate with various departments to facilitate communication and resolve visitor or client inquiries efficiently.
• Handle incoming and outgoing mail and deliveries, ensuring proper distribution.
• Assist with administrative tasks such as data entry, filing, and preparing documents as needed.
• Ensure the front desk area is tidy, organized, and equipped with necessary supplies.

Skills:

The Front Desk Agent utilizes strong communication skills daily to interact clearly and courteously with visitors, clients, and colleagues, ensuring all inquiries are addressed promptly. Organizational skills are essential for managing schedules, maintaining records, and keeping the front desk area orderly. Proficiency in office software enables efficient handling of emails, calendar management, and document preparation. Problem-solving skills help the agent to quickly resolve visitor concerns or logistical issues that arise during the workday. Additionally, interpersonal skills foster a welcoming atmosphere and support collaboration across departments, enhancing overall workplace efficiency.