Return to Search
Front Desk Agent
Hyatt Vacation Club
Hyatt Vacation Club at Coconut Cove
US - FL - Bonita Springs
Posted: Jul 11, 2026
Share Front Desk Agent on LinkedIn Tweet Front Desk Agent Share Front Desk Agent on Facebook Share Front Desk Agent via Email
Summary
Hourly Rate: $18.05
Regular Part-time position
Shift:1st/2nd: Must be available weekends and holidays
Hourly Wage: $18.05
Hvo
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay
401K opportunities
Travel discounts
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perks
Free on-site parking
Discounted shoes through Shoes for Crews twice per year
Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles
Water t-shirts provided (Activities and Engineering)
Water bottles provided during shift
Discount from on-site Food & Beverage outlets
Discounted golf at local course when open
"Way to Go" Incentive - $5 per mention deposited onto Wisely card
Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
Birthday and holiday celebrations and team building outings
As a Guest Services Agent, a typical day will include:
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Guest Services Agent at HVC:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Specific job duties may differ by property, size of team, or facility.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Apply
Apply
Share Front Desk Agent on LinkedIn Tweet Front Desk Agent Share Front Desk Agent on Facebook Share Front Desk Agent via Email
Other Opportunities For You
Front Office Agent w/Overnight Shifts (Full-time, Front Office)
Hyatt Regency Conroe | Conroe, TX, US
Front Office Agent
Wild Palms | Sunnyvale, CA, US
Full-Time PBX - Telephone Operator
Hyatt Regency Columbus | Columbus, OH, US
Front Desk Agent
Hyatt Centric Nashville | Nashville, TN, US
Front Desk Agent
Andaz Savannah | Savannah, GA, US
Guest Services Opportunities - Front Desk & Bell Team
Hyatt Regency Sydney | Sydney, NS, AU