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Front Desk Agent

Hyatt Vacation Club

Hyatt Vacation Club at Coconut Cove

US - FL - Bonita Springs

Posted: Aug 29, 2026

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Summary

Hourly Rate: $18.05

Regular Part-Time Position

Shift:1st/2nd: Must be available weekends and holidays

Hourly Wage: $18.05

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• 401K opportunities

• Travel discounts

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site parking

• Discounted shoes through Shoes for Crews twice per year

• Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles

• Water t-shirts provided (Activities and Engineering)

• Water bottles provided during shift

• Discount from on-site Food & Beverage outlets

• Discounted golf at local course when open

• "Way to Go" Incentive - $5 per mention deposited onto Wisely card

• Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

• Birthday and holiday celebrations and team building outings

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Apply

Apply

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