The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Responsibilities: • Balance cash at the end of each shift and generate reports for the next shift. • Take reservations over the telephone, through emails and in person, including groups • Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions • Welcome guests warmly, determine their needs, and manage the registration process. • Handle guest check-ins, check-outs, and payment processing with accuracy. Qualifications: • Availability to work flexible schedules, including weekends and holidays. • Strong customer service skills with a guest-focused approach. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. Compensation: $15+ an hour depending on experience
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