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Front Desk Jobs in Georgia

Front Desk Agent

Tru by Hilton

Columbus, GA

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Computer Skills, Computer Software, Computer Systems, Customer Support/Service, English Language, Housekeeping/Cleaning, Mail Processing, Microsoft Office, Multitasking, Organizational Skills, Property Management, Record Keeping, Resolve Customer Issues, Telephone Skills
LOCATION
Columbus, GA
POSTED
Today
Introduction:

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

  • Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
  • Answer and route calls, including taking messages and transferring calls as needed
  • Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
  • Ensure that the front desk area is clean and organized at all times
  • Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
  • Other duties as assigned
Qualifications:
  • Minimum of 1 year of experience as a front desk clerk or in a customer service role
  • Strong communication and customer service skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and property management systems
  • Fluency in English is required; additional language skills are a plus
Perks:
  • Competitive salary
  • Paid time off
  • Medical, dental, and vision insurance
  • 401(k) retirement plan (US only), Employer RRSP match (Canada only)
  • Professional development opportunities
  • Positive and supportive work environment

About the Company

T

Tru by Hilton

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