Front Desk Agent

Sage Hospitality Group

Denver, CO

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JOB DETAILS

SALARY

SKILLS

Accidental Death and Dismemberment (AD&D), Architectural Services, Calculators, Communication Skills, Computer Workstations, Customer Relations, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Disability Insurance, English Language, Entrepreneurship, Health Insurance, Health Plan, Healthcare Software, High School Diploma, Hospital, Hotel Construction, Hotel Reservation, Insurance, Keyboards, Mathematics, Multitasking, Organizational Skills, PBX Operator, Procedure Development, Record Keeping, Restaurant, Revenue Growth, Risk, Sales, Theater, Time Management, Writing Skills

LOCATION

Denver, CO

POSTED

9 days ago

**Why us?** Step into a world where history meets modern luxury in the vibrant heart of Denver's Theater District. Nestled within the iconic walls of the historic Denver Tramway trolley building lies Hotel Teatro, a beacon of elegance and refinement, proudly standing as Denver's original boutique hotel. Adjacent to this architectural gem is The Nickel, a culinary destination where rustic charm and industrial sophistication converge to redefine American classics with a dash of innovation. Embark on a journey with us and become a part of Denver's best-kept secret. Immerse yourself in the lively atmosphere of our dining room, where every meal is a celebration of flavors and creativity. Join our team and be part of an experience where historical elegance and modern hospitality blend seamlessly to create unforgettable moments. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! This position will be posted for the next 30 days, or until it is filled. **Job Overview** Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Position requires open job availability. **Responsibilities** + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. + Assist with valet duties when applicable **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** None required **Knowledge/Skills** + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. + Must be available to work weekends/Holidays based upon operational needs **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% **Benefits** **Full Time Hourly Roles** + Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit + Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance + Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period + Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution + Eligible to enroll in Health, Dependent and Commuter flexible spending accounts + Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage + Eligible to enroll for short-term and long-term disability insurance coverage + Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance + WINFertility guidance for those enrolled in Sage medical plan + Calm Health Application Subscription + Employee assistance program + Paid time off for vacation, sick time, and holidays + Tuition Reimbursement of up to $2,000 per calendar year + Great discounts on Hotels, Restaurants, and much more + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. + Complimentary RTD Pass **Salary** USD $20.00 - USD $20.00 /Hr. **ID:** _2026-32245_ **Position Type:** _Regular Full-Time_ **Property** **:** _Hotel Teatro_ **Outlet:** _Hotel_ **Category:** _Front Desk & Guest Services_ **Min:** _USD $20.00/Hr._ **Max:** _USD $20.00/Hr._ **_Address_** **:** _1100 14th St_ **_City_** **:** _Denver_ **_State_** **:** _Colorado_ EOE Protected Veterans/Disability

About the Company

Sage Hospitality Group

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