Front Desk Agent

Required Tasks: According to Hotel Standards:Guest Check-in & Check-outPMS OperationsCash Handling & Credit Card TransactionsSwitchboard Operation and Telephone EtiquetteFront Office Emergency/Security ProceduresReservations-Guest Rooms and Meeting RoomsAssist with Administrative Duties as assigned by ManagementKeep Front Desk Area& Lobby Neat & Tidy and Clean DailyMinor Decision MakingTake Group Reservations & Set up Group BlocksSales of Guest Rooms with New Arrivals and Phone InquiriesFollow All Policies & Procedures as Outlined in the Employee HandbookMust be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tagOperate Laundry as DirectedMaintain a Professional and Hospitable Attitude to all Guests, Associates & VendorsRequired Skills:Fluent Verbal & Written Communication in Proper English (Spanish, if possible)Basic MathHand WritingComputer Skills/Keyboard/Typing SkillsOperate a 10 Key CalculatorHospitable, Civil Contact with the PublicAbility to Work Independently, with Little to no SupervisionAbility to Complete Multiple Tasks SimultaneouslyNight Audit/Basic Accounting Skills/Training Physical Requirements:Neck: Bending & TwistingArms: Reaching, Bending, Light Carrying, Pushing, PullingHands: Finger Dexterity, GraspingTrunk: Bending & TwistingLegs: Normal Balance, Crouching or KneelingFeet: Standing For Long Periods, Walking, Climbing StairsAuditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.Hearing: Ability to Hear Emergency Alarms, Telephone & ConversationVision: Legal Normal Vision with or without Accommodation

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