Front Desk Agent

Front Desk Agent Job descriptionDays Inn by Wyndham, Englewood Ohio is hiring Front Desk Agent through Management Training program that is covering training in all hotel departments.Reports to: Front Desk Manager.Pay rate: $30K to $45K "Annual"Shifts: Ability to work any of the 3 shifts. Following duties and responsibilities according to the company and brand standards. Guest Check-in & Check-outPMS OperationsCash Handling & Credit Card TransactionsPractice of telephone techniques and etiquette.Practice of Front Office Emergency/Security ProceduresTake reservations-Guest Rooms and Meeting RoomsAssist with Administrative Duties as assigned by ManagementPerform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.Communicate with Housekeeping for guest requests and inquiries.Communicate with Maintenance for any technical repairs in guest rooms.Handle guest complaints and/or pass them to the right managerial channels immediately.Keep Front Desk Area& Lobby Neat & Tidy and Clean DailyMinor Decision MakingTake Group Reservations & Set up Group BlocksSales of Guest Rooms with New Arrivals and Phone InquiriesFollow All Policies & Procedures as Outlined in the Employee Handbook.Demonstrate professional business appearance at all times.Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tagOperate Laundry as DirectedMaintain a Professional and Hospitable Attitude to all Guests, Associates & VendorsMust be able to help in any department when needed.Perform any other duties as assigned by the management.Required Skills:Fluent Verbal & Written Communication in Proper English (Spanish, if possible)Basic MathHand WritingComputer Skills/Keyboard/Typing SkillsOperate a 10 Key CalculatorHospitable, Civil Contact with the PublicAbility to Work Independently, with Little to no SupervisionAbility to Complete Multiple Tasks SimultaneouslyNight Audit/Basic Accounting Skills/Training.The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.

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