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Front Desk Agent

Excel Hotel Group

Escondido, CA

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JOB DETAILS
SKILLS
Auditing, Beverages, Card Processing, Computer Software, Customer Support/Service, Dental Insurance, Fast Food, Financial Reporting, Financial Systems, Health Insurance, Hospitality Revenue, Hotel Management Software, Mail Processing, Procedure Development, Property Management, Revenue Growth, Spreadsheets, Telephone Skills, Up-Selling, Word Processing
LOCATION
Escondido, CA
POSTED
30+ days ago
Benefits:
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance


Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.  
Responsibilities 
  • Welcomes guests in a friendly, prompt and professional manner.
  • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
  • Up-sells rooms whenever possible to maximize hotel revenue.
  • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
  • Issues, controls and releases guest safe-deposit boxes.
  • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Responds appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • Prepares and serves alcoholic and non-alcoholic beverages in the hotel bar area in accordance with brand standards, local laws, and responsible alcohol service guidelines (as scheduled).
  • May perform Night Audit duties, including end-of-day financial reporting, system rollovers, and overnight guest service support, as needed.


Qualifications
  • 1-2 years customer service experience.
  • Ability to stand for 8 hours
  • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. 

Benefits/Perks
  • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
  • We offer an excellent travel discount program.
  • Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. 

About the Company

E

Excel Hotel Group

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