Front Desk Agent Grand Canyon Hotel & Suites

Overview

Live. Work. Explore. as a part of our Lodging team at the Grand Canyon Hotel & Suites!

Join the team at Grand Canyon Hotel & Suites, Xanterra's newest property in Tusayan, Arizona-just one mile from the South Rim entrance of Grand Canyon National Park. As part of Xanterra's legacy of hospitality at the Grand Canyon, this 197-room hotel is a unique opportunity to work in a world-famous destination while being part of a team that values service, sustainability, and unforgettable experiences.

Job Summary:

The Guest Service Agent professionally greets and welcomes guests upon entrance, provides high level service while ensuring smooth guest registration, checkout, accurately collects payment and provide property information to the guests.

The Details:Position Type: Part-Time or Full-TimePay: $17.65 per hourSchedule: Typical schedule is 32-40 hours, 5 days per week (will include weekends, evenings, and holidays)

Why the Grand Canyon Hotel & Suites?As part of the Xanterra Travel Collection portfolio, we are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Grand Canyon Hotel & Suites:

• Low-cost employee housing
• A fast-paced, exciting work environment with upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Free Grand Canyon Railway Train rides
• Access to Grand Canyon Recreation Center
• Located just a mile from the south entrance to the Grand Canyon National Park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values and maintain and uphold all front desk operations while setting the standards of high guest service.
• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Follows all established front desk procedures in carrying out assigned duties.
• Provides high level service while registering guests in a prompt, efficient and courteous manner.
• Handle guest accounts properly including posting of charges, and collection of payment.
• Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.
• Responsible to receive a guest's request or complaint; own it and follow up to verify the request or problem has been resolved to the guest's satisfaction; involve the supervisor as necessary.
• Work closely with housekeeping department to keep status of rooms current and up to date.
• Book out of park tours for guests as requested, based on availability.
• Work with Bell staff to assist guests with requests as needed.
• Maintain bank with accuracy and security, close out at end of shift bank, balance and deposit.
• Ability to shift priorities and duties as directed by supervisor.
• Adhere to all prescribed Company, statutory/regulatory policies, and procedures.
• Other duties as assigned.

Qualifications

• Customer Service Experience
• Previous experience with computers, keyboarding and basic software (MS Office)
• Ability to learn reservation software system
• Cash handling and credit card processing experience preferred.

Physical Requirements include:

Constantly: Stand and work a nonstandard work week.

Frequently: Walk and Lift/carry up to 10 lbs.

Occasionally: Sit, handle, reach outward & above shoulder, squat/kneel, bend, lift/carry up to 100 lbs, and push/pull up to 100 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.