Front Desk Agent

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Ambassador at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Travel discounts 

• Credit Union Membership 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

Site Specific Perks 

As a Guest Services Ambassador, a typical day will include: 

• Greets andengages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). 

• Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers.  

• Informs guests of property amenities, services, hours of operation, and local areas of interest and activities. 

• Gathers, summarizes, and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. 

• Contactappropriate individuals or departments (e.g., Bellstand, Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems.  

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become aGuest Services Ambassador at AAH:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

• The position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.  
  
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