Front Desk Agent Marriott Vacations Worldwide
Honolulu, HI13 days ago
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Skills
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- English Languageunmatched
- Japanese Languageunmatched
- Multilingualunmatched
- Multitaskingunmatched
- Team Playerunmatched
- Tuition Reimbursementunmatched
Description
Hourly Rate: $35.18
JOB SUMMARY
Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?
If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates.
As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.
Note: Bilingual in English & Japanese
Hourly wage: $35.18
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site specific Perks:
Discounts to onsite food outlets
Local restaurant discounts
Discounted theme park tickets and rental cars
Community service opportunities
CORE WORK ACTIVITIES
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.
Perform other reasonable job duties as requested by Supervisors.Must be able to speak fluent Japanese.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Numbers & Facts
| Location | Honolulu, HI |
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