Front Desk Agent

Join our hotel team and help create a welcoming experience for every guest from check-in to check-out. We’re looking for a friendly, dependable, and professional Front Desk Agent who enjoys working with people in a fast-paced hospitality environment.

Responsibilities

• Greet and assist hotel guests with a positive attitude
• Handle check-ins, check-outs, and reservations
• Answer phone calls and respond to guest questions
• Assist with guest requests and resolve concerns professionally
• Process payments and maintain accurate records
• Communicate with housekeeping and other departments to ensure smooth operations
• Respond promptly to guest requests, complaints or emergencies 

Qualifications

• Strong customer service and communication skills
• Ability to multitask and stay organized
• Comfortable using computers and hotel systems
• Reliable, punctual, and team-oriented
• Previous hotel or customer service experience preferred, but willing to train the right candidate

What We Offer

• Competitive pay
• Flexible scheduling
• Supportive team environment
• Opportunities for growth within hospitality
• Paid time off and holidays 
• Employee discounts on hotel stays
• Dental, vison and life insurance (for eligible employees)

Baywood Hotels is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all associates.