Front Desk Agent

Are you looking for a place where meaningful moments are made together?  

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Job Status: Casual (0-19 / hours per week)

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Travel discounts 

• Credit Union Membership 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

Site Specific Perks 

• • Free on-site employee parking 

  • Discounts to onsite food outlets and services   

  • Complimentary soft drinks, coffee and tea 

  • Celebratory Luncheons 

  • Complimentary work shoes  

  • Discounted theme park tickets and rental cars 

  • Community service opportunities 

  • Sustainability awards - Audubon Green Lodging

As a Guest Services Agent, a typical day will include:  

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  

• Answers telephone calls and routes calls to the proper department as applicable.    

• May be asked to assist with bellman and runner duties depending on facility or location. 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Guest Services Agent at MVW:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance. 

• Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.  

• Specific job duties may differ by property, size of team, or facility.