Front Desk Agent

Common Thread Hotels

Laguna Beach, CA

JOB DETAILS
SKILLS
Bookkeeping, Communication Skills, Customer Support/Service, Email Technology, Hotel Management Software, Housekeeping/Cleaning, Interpersonal Skills, Lift/Move 25 Pounds, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues
LOCATION
Laguna Beach, CA
POSTED
2 days ago

This front desk role involves welcoming and registering hotel guests, explaining accommodations, and managing payments. Responsibilities include checking guests in/out, making reservations, verifying credit, and preparing bills. The position requires excellent communication, customer service, and social skills to address guest needs, handle complaints, and provide recommendations. Tasks also include coordinating with housekeeping and maintenance, maintaining records, and performing bookkeeping activities. Candidates must manage time efficiently, use hotel management software, and perform physical duties such as standing, walking, and lifting up to 25 lbs. The role emphasizes problem-solving, interpersonal skills, and the ability to operate various technology tools like computers, email, and reservation systems. Physical demands include standing, reaching, and verbal communication, with accommodations available for individuals with disabilities.

About the Company

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Common Thread Hotels