Front Desk Agent
Join the Hilton family and be the first to welcome our guests with exceptional service and a smile.
We are looking for a Front Desk Agent to be the welcoming face of our hotel, providing exceptional service that embodies Hilton’s commitment to hospitality and excellence. As the first point of contact, you’ll play a key role in ensuring each guest’s stay is seamless, comfortable, and memorable.
Key Responsibilities:
- Greet and assist guests with check-ins and check-outs, ensuring a smooth and efficient process that meets Hilton standards.
- Manage reservations using the property management system (PMS); assist with inquiries, modifications, and cancellations.
- Provide prompt and professional responses to guest questions, concerns, and requests, ensuring a positive and welcoming experience.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and support daily hotel operations.
- Accurately handle guest payments, including room charges and incidentals. Securely process all forms of payment.
- Promote and enroll guests in the Hilton Honors loyalty program, clearly communicating its benefits.
- Comply with hotel safety, security, and emergency procedures, along with local, state, and federal regulations.
- Assist with guest services, including luggage handling, transportation, and general concierge duties.
- Safely operate the airport shuttle, ensuring timely pickups and drop-offs in accordance with the schedule or guest needs.
Qualifications:
- Previous customer service experience is required; experience in front desk or hospitality is strongly preferred.
- Excellent communication and interpersonal skills, with the ability to multitask in a dynamic environment.
- Familiarity with hotel PMS systems, especially PEP by Hilton, is a plus.
- Experience working across dual properties
- Strong attention to detail and a passion for guest SERVICE.
- Valid driver’s license with a clean driving record (minimum 5 years).
- Availability to work flexible shifts including mornings, evenings, weekends, and holidays.